car park too far away from our room
onsen and service
Beautiful resort in a pretty town with a fabulous bath.
Wonderful big bath. Possibly the best I've been in. Bathing outside under the rain was beautiful. even the one in the room was great. Huge room. Fabulous breakfast. Beautiful location. A highlight of our trip. If you're traveling between Nagoya and the Kumano Kodo consider staying here.
The car park is a bit away from the check in area.
The staff replied our queries via email quickly. They provided birthday cake service for us when we requested. When we noted that we didn't have dinner reservation, the staff is helpful to introduce nearby restaurant. They are nice to provide shuttle bus service to Onsen area. We are happy to have a free bottle of milk after Onsen.
Everything is good.
It’s located high in the mountain. View is amazing. In the midnight you could see a lot starts. Room itself is big and some cute message in the room. Highly recommend book with meal. The dinner experience was great. Good relax after long trip. Club about an hour away from famous waterfall place. Winter is a bit cold. Would like to visit again in the summer!
quiet and comfortable, indoor and outdoor onsen are really nice
a lovely house with a great balcony lightnings beautifully set
Most amazing place with wonderful luxury in every way. Highly recommended. Good value.
The JR line has very few trains- so make sure you know the time table- same with the bus line. So if you are planning to see many places, (shrines, fall, etc) you need to plan very well.
Wonderful - rooms are huge, lovely views, amazing design, fabulous food, staff so polite & kind. You can relax and have a luxury resort stay here. They have shuttle to/from Kumano shi station- so we just rang & they picked us up. We recommend this hotel to anyone thinking of going to Kumano.
If you don't arrange the free shuttle service via the hotel and taxi ride into the town is a little over ¥2000.
Hotel staff were very helpful. On days where we had arranged for a shuttle bus, but it wasn't available the hotel ordered us a taxi and paid for it themselves.
Totally enjoyable relaxing and pampered cultural experience
More details in written English for international travellers would be appreciated.
Fabulous service, provided numerous shuttles, staff always attentive and courteous. On site facilities included lifts, excellent restaurant and beautiful hot spring spa and sauna. Large, modern designed rooms with separate ensuite and balcony mountain outlook.
Wonder service comfortable stay and great facilities.
This is the 2nd time I've stayed here in 6 months, the restaurant service has changed. It is not as good as the first visit, not to say it's bad, it is still very good but if you compared to previous it is a little disappointing. They use to serve coffee with breakfast but they have now changed it. Can only get coffee next to reception. Also the tableware was much more beautiful to look at, it is much more bland now.
In the breakfast set the sweeten egg is super fluffy, it was the best I ever had. I only got it on the first day for some reason, it came with the grill fish. The rooms are huge and very clean and modern with traditional twist of tatami living room area. Outdoor onsen is amazing.
Wonderful overall experience. Very comfortable and spacious rooms with everything you need. The rooms have a beautiful view over the mountains. The service was amazing and the staff very friendly! we would highly recommend going here!
A Chan - HKG
Very comfortable accommodation
Wifi is only available in the hotel lobby.
Modern design and Japanese style house is very comfortable.